At Discount Hub, we are committed to delivering quality services and ensuring customer satisfaction. We understand that situations may arise where you are not fully satisfied with a service you purchased. That’s why we offer a refund policy designed to be fair and transparent.
Refund Eligibility
Customers may request a refund for eligible services within 60 days from the original date of purchase. To be considered for a refund, a written request must be submitted. This request should clearly outline the reason for the refund, including any supporting details that can help our team understand the situation and evaluate the claim.
Refunds are not automatically granted and will be approved based on the nature of the request and the type of service purchased.
Refund Review and Processing
Once we receive your refund request, our team will begin the review process. You can expect to receive a response within 14 business days. During this period, we will carefully evaluate the details of your request to determine if it meets the eligibility criteria.
If your refund is approved, we will issue the refund to the original payment method used at the time of purchase. Processing typically takes 7 to 10 business days, depending on your bank or payment provider. We will notify you as soon as the refund has been issued.
Non-Refundable Services
Certain services offered by Discount Hub are non-refundable. These services will be clearly marked as non-refundable at the time of purchase. For example:
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Custom development or design work
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Strategy consultations
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Services already completed or delivered
Because these offerings involve a significant time investment or are tailored specifically to individual clients, we are unable to offer refunds once the service has been rendered.
We strongly encourage customers to carefully review the service details and speak with a representative if they have any questions before purchasing.
Chargebacks and Reversals
We take financial integrity seriously. If a customer initiates a chargeback or payment reversal through their bank or credit card provider instead of contacting us first, this will be considered a breach of our refund policy.
In such cases, Discount Hub reserves the right to dispute the chargeback. If necessary, we may take legal action to resolve the matter, especially in situations where services have been delivered as promised.
We always prefer to work directly with our customers to find a fair and reasonable resolution and encourage reaching out to our support team before disputing any charges.
Contact Us
Your satisfaction matters to us. If you have any questions about this refund policy or need help with a recent purchase, please contact our customer support team at 845-277-7680. We’re available to assist you and will do our best to resolve any concerns quickly and professionally.
Thank you for choosing Discount Hub. We appreciate your trust and look forward to continuing to support your needs.